If you are not satisfied with your order for any reason, you may return it for a refund of the purchase price within 90 days of the order date. There is no need to contact us before returning an order, please use the returns form that is included on the packing slip that came with your package. Please include the product and original product packaging and tags in the condition in which it was received. Products returned in used, damaged, or otherwise undesirable condition may be subject to a 15% restocking fee. The customer is responsible for all shipping costs.
We do not offer exchanges at this time. If you would like a different size, color, or variation of the item you received, please order it at your convenience and send the item you no longer wish to keep back for a refund.
If your order is thought to be defective, incorrect or was damaged during shipping, please Contact Us before returning the item.
All refunds will be issued via the original method of payment. You will receive a notification once your return has been processed. Please allow up to 10 days for your return to be processed and for your refund to post to your account.
Orders returned more than 90 days after the order date will receive a gift certificate for the lowest selling price of the item.
When returning your order, please pack the item carefully. We ask that you please do not adhere a shipping label to the manufacturer's package and that you use a shipping box or envelope. You can ship the package with any method that you choose, but a method that offers tracking, delivery confirmation, and insurance is always recommended. If your package is lost in transit and we cannot confirm delivery, we will be unable to issue a refund.
Climbing ropes, webbing, harnesses, and hardware, gift certificates, food, or cosmetic items cannot be returned.