Most orders $49.99 and over ship for Free.  There are exclusions such as Hobie brand products & Over-sized items.  See below  

*Hobie Brand requires Ramsey Outdoor to attach a shipping fee of $9.99 to any of their proprietary products. A fee of $20 still applies for expedited shipping.

 **Oversized Items: Some typical oversized items include, but are not limited to or exclusive of: fishing poles, large recreational camping tents, canopies, inflatable kayaks, grills, coolers, gun cabinets, cast-iron products and furniture.

Online Coupon and Promo Restrictions: 

Offer exclusions include but are not limited to Sale Items, Stanley, Canada Goose, Arc'teryx, Yeti, Bounty Hunter, Goal Zero, Interstate Batteries, UGG, Boy Scouts of America, Firearms, Federal Top Gun Ammunition, Minn Kota, GoPro, Garmin, Hobie, Winchester Safes, Franklin Lakes, Canoes, Kayaks, Stand Up Paddle Boards and accessories, Archery and Bow Hunting, Crossbows, Hunting, Fishing Reels, Fishing Licenses, or towards the purchase of gift cards. Cannot be combined with any other offers. Cannot stack coupons. One coupon per customer per visit. Limited to stock on hand. Cannot be used for In-store or telephone purchases. No Cash Value. 

Order Information:

Once you have completed your order you will receive an Order Confirmation email.  Once your order has been picked, packaged and a shipping label assigned to it you will get an email confirming Your Order has Shipped with your Tracking Number.  Note- this number is not active until the carrier (USPS or UPS) picks up the package and it is scanned into their system.  Then lastly, you will receive a Delivery Confirmation Email once the carrier deems the package delivered.

Most orders ship same day if ordered before 2pm EST.  Worst case scenario some orders take two business days to ship. Please note that for the purposes of shipping, a business day is any weekday that is not a holiday.

If you need to cancel or change an order, please contact us via email customerservice@ramseyoutodoor.com or call us at (800) 699-5874. We may not be able to cancel orders that are already being processed and cannot cancel orders nor reroute them once they have been shipped.

We do not currently back order items. If a particular item, including a specific size and color, is not available to purchase, we no longer have it in stock. In the case that an item you ordered is found to not be in stock, you will be contacted right away.

Payment Information:

We accept payment via Visa, MasterCard, American Express, Discover, PayPal, Google Pay, Venmo and Apple Pay.

When you place an order, your method of payment will be authorized (a hold on funds) for the full order amount. You will only be charged once your order has shipped.

If an item is returned, the refund must be issued to the original form of payment.  Refunds are processed with in 2-5 business days after receipt. 

We charge a nominal $5 return fee for the convenience of printing a return shipping label and to share the shipping costs.

Shipping Times:

Most orders leave our facility same day if your order was placed before 2pm EST.  Some orders may take up to two business days to ship.  A business day is any weekday that is not a holiday.

Once an order is shipped, you will receive tracking information and an estimated delivery date. Some tracking numbers may not show results immediately and will need a few hours to process in the carrier's system.

You will receive a delivery confirmation email upon delivery of your item/s.

Although shipping times are not guaranteed, typical transit times are below. This represents the time in transit after the 1-2 business days it takes for an order to ship.

We ship from Northern New Jersey

Standard Shipping      1 - 7 business days

Expedited Shipping     2 business days

We ship to ALL 50 States.  We do not ship outside the US.

Please Contact Us with any questions (800) 699-5874 or email customerservice@ramseyoutdoor.com.

Shipping Delays: 

Ramsey Outdoor is not responsible for delivery delays due to reasons outside of our control such as carrier delays, severe weather, natural disasters, or strikes. We ship all orders the same day that we provide your tracking information via email. Once a package leaves our facility, we no longer control how your order is handled or where it is sent.

Please check the USPS and UPS websites for their statements on current delays and transit times.

Non-Returnable Items:

As a reminder- Gift Certificates, Face Masks/Gaiters, Underwear, Jewelry, Food, Cosmetic Items, First-Aid Kits, *Hygiene/Feminine Products, *Climbing Equipment cannot be returned or exchanged.

*Climbing Equipment -For your personal safety and liability reasons, we cannot accept returns on load-bearing climbing equipment.  This includes, but is not limited to, carabiners, climbing hardware, ropes, harnesses or slings at any time (excluding warranty situations or shipping errors). Please be absolutely sure of the items you are purchasing before submitting your order. In the case of gifts, if there is any doubt, we recommend a gift certificate instead of specialized climbing equipment. 

*Hygienic Products -For health reasons, underwear and feminine products cannot be returned.