FAQs

FAQs

Q: What types of payment do you accept?

A: We accept Visa, Mastercard, American Express, Discover, and PayPal.

Q: How long does it take for an order to ship?

A: Most orders ship within one to two business days.

Q: How can I track my order?

A: You can track your order here

Q: Where do you ship from?

A: We ship from Succasunna, NJ 07876.

Q: Can you ship internationally?

A: At the moment, we are unable to ship outside of the United States.

Q: How much does shipping cost?

A: Please see our shipping information page for our shipping rates. Most orders over $50.00 ship for free!

Q: How can I return an item?

A: Please see our returns information page. You can download a Returns Form here.

Q: Can I cancel an order once it has been placed?

A: If you need to cancel or change an order, please contact us or call us at (800) 699-5874. We may not be able to cancel orders that are already being processed and cannot cancel orders that have been shipped.

 Q: Do you have any retail locations?

A: Yes, we have two locations in Ramsey, NJ and Succasunna, NJ. Please see the About Us for more information.

Q: How can I contact you?

A: You can use our contact form, email us at customerservice@ramseyoutdoor.com, or call us at (800) 699-5874. We are available Monday through Friday, 9:00 AM to 5:00 PM ET.