Ramsey Outdoor prides itself on providing quality Customer Service.
If you have any questions or concerns, please do not hesitate to let us know.
Online orders are eligible to be returned within 60 days of your purchase date, provided they are in new, unused condition, and the products have the original packaging.
You will need your order number and billing zip code to start the online return process. We charge a $5.00 fee for the printable return shipping label on most items*. *Please call about returning an oversized item as they are subject to additional fees. The cost of the printable return shipping label will be subtracted from your refund.
You can expect a full refund, with the deduction of your shipping label ($5.00), to your credit card in 10 business days after receiving your return. It may take up to 15 days to be visible on your credit card statement.
If you are not satisfied with your order, you may return it for a refund of the purchase price within 60 days of the order date.
Please include all original packaging, tags attached, and in the condition the item was received.
Products returned in used, damaged, or otherwise undesirable condition will not be accepted for a return and will be sent back to the customer.
As a reminder, Gift Certificates, Face Masks/Gaiters, Underwear, Jewelry, Food, Cosmetic Items, First-Aid Kits, Hygiene/Feminine Products, Climbing Ropes, Webbing, Helmets, Climbing Carabiners and Harnesses cannot be returned or exchanged.
If your order is thought to be defective, incorrect or was damaged during shipping, please Contact Us before returning the item.
All refunds will be issued to the original method of payment. Please allow up to 10 days for your return to be processed and for your refund to post to your account.
Orders returned more than 60 days after the order date will receive a gift certificate for the amount paid at the time of purchase on your invoice.
When returning your order, please pack the item carefully.
Please do not place a shipping label to the manufacturer's package. (i.e footwear must be enclosed inside of a shipping box)
Please Send All Returns To:
Attn: Customer Service
281 Route 10, Suite 16
Succasunna NJ, 07876