Please visit our FAQ page for answers to common questions.
Online Coupon and Promo Restrictions:
Offer exclusions include but are not limited to Sale Items, Simms, Canada Goose, Thule, Orvis, Interstate Batteries, UGG Australia, Boy Scouts of America, Firearms, Federal Top Gun Ammunition, Minn Kota, GoPro, Garmin, Hobie, Winchester Safes, Franklin Lakes, Osprey, Canoes, Kayaks, Stand Up Paddle Boards and accessories, Archery and Bow Hunting, Crossbows, Hunting, Firearms, Fishing Department, Fishing Rods, Fishing Reels, Fishing Licenses, or towards the purchase of gift cards. Cannot be combined with any other offers. Cannot stack coupons. One coupon per customer per visit. Limited to stock on hand. Cannot be used for In-store or telephone purchases. No Cash Value.
We accept payment via Visa, MasterCard, American Express, Discover, and PayPal. When you place an order, your method of payment will be authorized for the full order amount. You will be fully charged once your order is shipped. If an item is returned, the refund must be issued to the original form of payment.
We do not currently back order items. If a particular item, including a specific size and color, is not available to purchase, we no longer have it in stock. In the case that an item you ordered is found to not be in stock, you will be contacted right away.
Most orders ship within one to two business days. Please note that for the purposes of shipping, a business day is any weekday that is not a holiday.
If you need to cancel or change an order, please contact us or call us at (800) 699-5874. We may not be able to cancel orders that are already being processed and cannot cancel orders that have been shipped.
Shipping rates are calculated for each order. To get a shipping quote at any time, add an item(s) to your cart and put in your state and zip code. This will give you options available to your destination and prices for each each option. Please note that PO Box and APO/FPO addresses can only be shipped using UPS SurePost. UPS Ground and 2nd Day Air will only deliver to physical street addresses.
Most orders over $50 ship for free!
If your order subtotal is over $50.00 and the item(s) you are ordering are not oversized, you will see a $0.00 shipping option! Free shipping does not apply to oversized items or to items shipped to Alaska or Hawaii. Some typical oversized items include, but are not limited to or exclusive of, large recreational camping tents, canopies, gun cabinets, and furniture.
Most orders leave our facilities within one business day of being placed, though some orders may take up to two business days to ship. For shipping purposes, a business day is any weekday that is not a holiday. Once an order is shipped, you will receive tracking information and an estimated delivery date. Some tracking numbers may not show results immediately and will need a few hours to process in the carrier's system.
Although shipping times are not guaranteed, typical transit time is below. This represents the time in transit after the 1-2 business days it takes for an order to ship.
Standard Shipping 4 - 7 business days
Expedited Shipping 2 business days
We do not ship outside of the United States at this time.
Please Contact Us with any questions.
As a reminder, Gift Certificates, Face Masks/Gaiters, Underwear, Jewelry, Food, Cosmetic Items, First-Aid Kits, Hygiene/Feminine Products, Climbing Ropes, Webbing, Helmets, Climbing Carabiners and Harnesses cannot be returned or exchanged.
If you are not satisfied with your order, you may return it for a refund of the purchase price within 60 days of the order date. Visit our returns page to begin the process.
Please include all original packaging, tags attached, and in the condition the item was received.
Products returned in used, damaged, or otherwise undesirable condition will not be accepted for a return and will be sent back to the customer.
If your order is thought to be defective, incorrect or was damaged during shipping, please Contact Us before returning the item.
All refunds will be issued to the original method of payment. Please allow up to 10 days for your return to be processed and for your refund to post to your account.
Orders returned more than 60 days after the order date will receive a gift certificate for the amount paid at the time of purchase on your invoice.
When returning your order, please pack the item carefully.
Please do not place a shipping label onto the manufacturer's package. (i.e footwear must be enclosed inside of a shipping box)
Please try to use the original box, bag or envelope your item arrived in. You can ship the package with any method that you choose, but a method that offers tracking, delivery confirmation, and insurance is always recommended. If your package is lost in transit and we cannot confirm delivery, we will be unable to issue a refund.
Please Send All Returns To:
Attn: Customer Service
281 Route 10, Suite 16
Succasunna NJ, 07876